During our visit we spoke to five people who used the service who told us that they were very satisfied with the treatment they received at the practice. One person told us ’I have been coming here for two years and I am very happy with it all.’ People told us that they had enough information about the dentist from the internet and from the information they were given at the practice including information about the costs of treatment. People said they felt informed about the options and choices they had about their treatment and care.

We observed one person receiving treatment and looked at the files of eight people selected at random. We saw that treatment was provided safely and met people’s individual needs.

We saw the practice had policies and procedures in place on the prevention and control of infection and that these were implemented and monitored effectively.

People using the service were treated by staff who are qualified to carry out their

work although some of the required documentation needed to confirm that the provider had undertaken procedures to establish that each was of good character were not available.

There were effective comments and complaints systems in place at the practice.