During the course of the inspection thirteen people completed our questionnaire about the service and we spoke with two of those people about their experience of the dental care provided.

Everyone who completed the questionnaire was satisfied with the service they received. One person wrote ‘I have always been treated well. The staff are very pleasant and understanding and the quality of care is always good.’ People also commented ‘very good’ and ‘excellent.’

We found that people had been provided with information about their care and treatment. People were made aware of whether their treatment was NHS or private and where fees applied people had been informed.

People told us that they felt involved in making decisions about their dental care. We saw that people’s needs had been assessed and they had received a dental treatment plan.

The practice was clean and there were processes in place to ensure that the risk of infection was managed.

We found no written evidence to demonstrate that staff references had been checked as part of their recruitment process.

There were processes in place to monitor the quality of the service provided.