We met with the registered manager and practice manager during our visit to Ock Street Dental Practice. We spoke with three members of staff and with six people who used the service.

The six people who used the service told us they were very happy with the treatment they received. They said that they had enough information about their treatment.

Peoples’ needs were assessed. People told us their treatment options had been explained to them and their treatment plans agreed.

The premises were clean and tidy. The risk of cross infection was reduced because infection control procedures were in place and were followed.

Staff we spoke with were very positive and told us they were well supported.

The provider had effective and adequate systems in place to monitor the quality of service that people received. The views of people who used the service were sought and what they said about the service was acted upon.

What people told us:

"I was always scared of dentists but, I'm not now"

"I'm really happy, always welcomed. Even when I see a different dentist"

"They are open on a Saturday, which is brilliant"

"Appointment times suit me and it is always easy to book"

"They always remind you of appointments by text or e-mail. That's useful"

"I was given good advice. They showed me on a dental mock up how to clean my teeth properly"