We inspected this service on 13 July 2017. This was an unannounced inspection. This was the first inspection of this service under the current registration. The service provides support to 11 people with a learning disability within two bungalows.

There was a registered manager in the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were protected from unnecessary harm by staff who knew how to recognise signs of abuse and how to report concerns. Individual risks were assessed and reviewed to keep people safe and protect them from avoidable harm. People had opportunities to be involved with a variety of activities and could choose what to be involved with. Staffing was organised flexibly to enable people to do the things they enjoyed.

Medicines were managed safely to ensure that people received their medicines as prescribed and to keep well. Staff knew why people needed medicines and when these should be taken. Staff knew how to support people to eat well and there were sufficient numbers of staff to meet peoples need.

People made decisions about their care and staff helped them to understand the information they needed to make informed decisions. Staff sought people’s consent before they provided care and they were helped to make decisions which were in their best interests. Where people’s liberty was restricted, this had been done lawfully to safeguard them.

People were treated with kindness and compassion by staff who knew them well. People liked the staff who supported them and had developed good relationships. People received personalised care and were confident that staff supported them in the way they wanted. People’s health and wellbeing needs were monitored and they were helped to organise and attend health appointments as required.

Staff listened to people’s views about their care and they were able to influence the development of the service. People knew how to complain and concerns were responded to. Staff felt well supported by the registered manager and provider. The provider and manager assessed and monitored the quality of care to ensure standards were met and maintained. They understood the requirements of their registration and informed us of information that we needed to know.