This inspection took place on 26 September 2017. The inspection was unannounced, this meant the staff and provider did not know we would be visiting.

Oakhill Mansions is registered to provide accommodation and nursing or personal care for up to 76 people. The home is arranged over three floors. On the ground floor is Queens Wood Wing which has 19 bedrooms, on the first floor is Kingsley Wing with 31 bedrooms and, on the second floor Princeton Wing has 26 bedrooms. At the time of our inspection 70 people were living at the service.

This was the first inspection of the service. The provider registered this service with the Care Quality Commission (CQC) on 15 September 2016.

As a result of this inspection we have rated the service as Good.

Overall, we found people using the service at Oakhill Mansions received good quality, safe, individualised care from motivated and well managed staff. Without exception we received positive feedback on the service provided from people, relatives, other professionals and staff.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Staff understood their role and responsibilities to keep people safe from harm. Individual risks were assessed and plans put in place to keep people safe. There was enough staff to safely provide care and support to people. Checks were carried out on staff before they started work with people to assess their suitability to work with vulnerable people. Medicines were well managed and people received their medicines as prescribed.

Staff received regular supervision and the training needed to meet people’s needs. The service had systems in place to ensure they complied with the requirements of the Mental Capacity Act 2005 (MCA). During our inspection we noted one area that required attention with regards to the MCA. The registered manager rectified this within 48 hours of our visit. We returned on 28 September 2017 to ensure this had been completed satisfactorily and saw it had been. Arrangements were made for people to see a GP and other healthcare professionals when they needed to do so. People had access to the food and drink they chose when they wanted it.

People were cared for by staff that understood their needs and knew them well. Staff treated people with dignity and respect and were sensitive to their needs regarding equality, diversity and their human rights. The care and support people received was highly individualised. They were offered a range of group and individual activities.

There was a clear and effective management structure in place. The registered manager and other senior staff provided good leadership and management and were themselves well supported by the provider. The safety and quality of service people received was monitored on a regular basis and where shortfalls were identified they were acted upon.