Oakfield Health Centre, Practice 2, Off Windsor Road, Gravesend.
Oakfield Health Centre, Practice 2 in Off Windsor Road, Gravesend is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 8th March 2017
Oakfield Health Centre, Practice 2 is managed by Oakfield Health Centre, Practice 2.
Contact Details:
Address:
Oakfield Health Centre, Practice 2 Oakfield Health Centre Off Windsor Road Gravesend DA12 5BW United Kingdom
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Oakfield Health Centre, Practice 2 on 10 January 2017. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
There was an open and transparent approach to safety and an effective system for reporting and recording significant events. Learning from these was discussed and shared at practice meetings.
Risks to patients were assessed and well managed, including infection prevention and control.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment. This was reflected in data from the national GP patient survey.
Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
The provider was aware of and complied with the requirements of the duty of candour.
The areas where the provider should make improvement are: