We inspected Oak House to determine if people were receiving support and personal care that met their needs and kept them safe. Some of the people were not able to tell us if they were happy with the service, because their disabilities affected their ability to communicate. We observed interactions between people and staff, to assess if they were comfortable in their environment and were treated with respect.

We looked at the care records of two people who used the service. We did not see any formal recording of how the consent to a person’s care and treatment had been sought. We observed staff offered choices and options regarding everyday activities to people throughout this inspection.

Staff told us they were trained in safeguarding procedures and knew what to do in the event of a safeguarding incident.

We saw staff provided care and support to people in a caring, thoughtful and approachable way. One person told us: “The staff are friendly and helpful”.

The premises were suitable though a little dated in terms of room sizes and availability of en suite facilities. There were some issues regarding the separation of rooms used by men and women using the service.

Systems were in place to monitor the quality and safety of the service.

We saw that record keeping required improvements. This would ensure that people were protected from the risk of unsafe care and treatment arising from the lack of accurate and up to date information.