We were able to speak to patients of the dental practice. They told us that they had been treated with respect and dignity. They expressed satisfaction with the care and treatment provided. Comments included, “my teeth look fantastic. A very relaxing experience,” and “delighted with practice. I’d never hesitate to recommend to other people.”

All patients we spoke with had been coming to this practice for some time and said they felt at ease with the staff and had confidence in the dentist. Patients we spoke with told us they had recommended this practice to others.

Detailed assessments and treatment plans had been prepared for patients. Treatment had been given with patients’ agreement and written consent.

The premises were clean and well maintained. There are arrangements for infection control checks and daily cleaning tasks. Staff were knowledgeable regarding infection control and decontamination procedures for equipment and instruments used. There was documented evidence that equipment used had been maintained and inspected by specialist contractors.

Patient records were being stored securely and were accurate and fit for purpose.