At our previous inspection in December 2013 we identified concerns related staff awareness of safeguarding procedures, lack of a safeguarding policy and little evidence to demonstrate that disclosure and barring checks were completed. During this inspection we found that all staff had received safeguarding adults and children training and were able to tell us the different types of abuse and the reporting procedures.

Last time we inspected we had concerns that appraisals, team meetings and induction programmes were not formalised or structured. During this visit we saw that four out of the six staff had completed their appraisals and were aware of the need to keep up to date with professional development.

We did not speak to any people during our inspection as there were not many people attending the practice during the time we visited.

Before people received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes.

Patient we spoke with told us the surgery had been recommended by a friend and they had recommended it to many people in their community as they found the service so good. One commented “staff are kind and friendly.”

People’s needs were assessed and care and treatment was planned and delivered in line with their individual care plan. We saw that the practice had records for each patient’s care.

One patient we spoke with told us “every time I visit the dentist I find the practice clean and very hygienic.”

Staff were not adequately supported in their work. The practice did not have induction, supervision or appraisal policies and procedures and there was no evidence to confirm that any of these took place.

People who use the service were not protected from the risk of abuse, because the provider had not taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.