We carried out an announced comprehensive inspection at North Wingfield Medical Centre on 26 February 2019 as part of our inspection programme.

We based our judgement of the quality of care at this service on a combination of:

• what we found when we inspected
• information from our ongoing monitoring of data about services and
• information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and good for all population groups.

We found that:

• The practice provided care in a way that kept patients safe and protected them from avoidable harm.
• Patients received effective care and treatment that met their needs.
• Staff dealt with patients with kindness and respect and involved them in decisions about their care.
• The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
• The way the practice was led and managed promoted the delivery of good quality, person-centre care.

Whilst we found no breaches of regulations, the provider shoul

d:

• Review the practice training programme and encourage staff to complete all appropriate training modules. The practice should also consider recording attendance at external training events on the training log.
• Complete the ongoing collation of all staff vaccinations in line with PHE guidance.
• Continue to canvass patient feedback in relation to the areas where they had received lower scores in the most recent national GP survey. This should be supported by ongoing actions to enhance patient satisfaction.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice