North Street Medical Care in Romford is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 8th March 2019
North Street Medical Care is managed by North Street Medical Care who are also responsible for 1 other location
Contact Details:
Address:
North Street Medical Care 274 North Street Romford RM1 4QJ United Kingdom
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at North Street Medical Care on 17 March 2015. Overall the practice is rated as good.
Specifically, we found the practice to be good for providing well-led, effective, caring, safe and responsive services. It was also good for providing services for older people, families, children and young people, working age people (including those recently retired and students), people living in vulnerable circumstances, people experiencing poor mental health (including people with dementia) and for people with long term conditions.
Our key findings across all the areas we inspected were as follows:
Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. Information about safety was recorded, monitored, appropriately reviewed and addressed.
Risks to patients were assessed and well managed, with the exception of those relating to recruitment checks.
Patients’ needs were assessed and care was planned and delivered following best practice guidance. Staff had received training appropriate to their roles and any further training needs had been identified and planned.
Patients said they were treated with compassion, dignity and respect; and they were involved in their care and decisions about their treatment.
Information about services and how to complain was available and easy to understand.
Patients said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day.
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
However, there were also areas of practice where the provider needs to make improvements.
Importantly, the provider should:
Undertake a risk assessment for legionella (a bacterium which can contaminate water systems in buildings).
Review its systems so that learning from significant events is also shared with non clinical staff.
Consider introducing equality diversity and human rights training for staff.
Continue to work with its Patient Participation Group to monitor and improve telephone access as necessary.
Introduce a systematic programme of clinical audit to drive improvements in patient outcomes.