We visited North Street Dental Practice on 15 March 2013. The practice employed two dentists, two dental nurses, a dental hygienist and a receptionist. On the day of our visit one dentist, one dental nurse, the dental hygienist and the receptionist were on duty.

All of the patients who attended the practice paid privately for treatment.

We spoke with four patients, all of the staff on duty and we watched how staff carried out their duties.

We looked at a selection of records including patient treatment records, policies and procedures, staff training records and cleaning schedules.

Patients said they were involved in decision making about their treatment and staff explained everything to them. We saw the building was fully accessible for all patients and their privacy and dignity was respected.

Patients told us things like, “I’m very satisfied with the service, I’d give it 10 out of 10”, “This is the best dentist I’ve used” and “I wouldn’t go anywhere else, they know me and what I need.”

Patients were treated in a clean and hygienic environment which protected them against the risk of infection. Staff demonstrated a clear understanding of infection prevention and control practises.

Staff were knowledgeable about their roles and received appropriate training and support to maintain their skills.

Patients told us they felt able to raise concerns with any of the practice staff. Records showed complaints were dealt with in the right way.