During our inspection, we spoke with the provider, four dentists, two receptionists and three dental nurses. We spoke with four patients who all gave positive feedback about the care and treatment they had received. We observed staff members speaking to patients politely both at the practice and over the telephone and found they were happy to answer questions. We found records relating to patients were kept securely ensuring confidentiality. Patients told us they were given time to think before undergoing treatment.

We found people’s oral health needs were assessed and treatment was planned and delivered in line with their individual treatment plan. People's care and treatment reflected relevant research and guidance.

The prevention and control of infection and decontamination of instruments was effectively carried out in accordance with best practice guidance from the Department of Health in a specially designated room. Patients we spoke with were positive about the cleanliness of the practice. One person told us, “It always seems very clean to me.”

We found staff were well supported in their professional development and encouraged to take part in additional training. Staff received effective supervision, training and appraisal. There were effective systems in place to regularly assess and monitor the quality of service in order to identify and manage risks.

We spoke with people at North Street Dental Practice who told us that they were very happy with the care provided and that they were involved in the discussions about the treatment that was to be provided.

Staff told us that they were happy working in the practice. They told us that the team worked well together and that they had received the training and support they needed to meet individual people’s dental care needs.