North Petherton Surgery, North Petherton, Bridgwater.
North Petherton Surgery in North Petherton, Bridgwater is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 4th February 2016
North Petherton Surgery is managed by North Petherton Surgery.
Contact Details:
Address:
North Petherton Surgery Mill Street North Petherton Bridgwater TA6 6LX United Kingdom
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at North Petherton Surgery on 13 October 2015. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
Risks to patients were assessed and well managed.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.
Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
Information about services and how to complain was available and easy to understand.
Patients said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day.
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
The provider was aware of and complied with the requirements of the Duty of Candour.
The practice engaged and supported the local community. For example, the practice had raised a considerable sum of money for the local hospice which supported patients with end of life care. The practice had also provided services within other organisations that supported patients. For example, GP appointments at the local contraceptive and sexual health service; complex care to patients in care homes across the local GP federation and specialist procedure for newborn babies.
We saw that the practice had a significant positive impact on the patient population. For example, feedback from patients about the service provided was continually positive. The practice had well above average national patient survey results; patient feedback through 35 comment cards and patients we spoke to on the day were very positive about the care and treatment they received. The NHS Friends and Family Test showed that 100% of patients would recommend the practice.
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