We spoke with eight patients by telephone and also a family who were waiting for treatment at the time of our visit. People we spoke with complimented the practice on the quality of treatment they received. One person said "I travel here because I trust the dentist to do a good job and to explain what they are going to do". They went on to say "I'm always nervous but they try very hard to put me at ease. I wouldn't go anywhere else". Another patient told us "We have been coming here for years. From the receptionist to the dentist the practice is very friendly". Another patient commented "They tell me what needs doing, how much it's going to cost and the choices I have for treatment", "I'm confident the staff are well trained and professional" Another person said "They are very good with children".

We saw from records consent was sought from people appropriately before any treatment began. Records evidenced clear information was provided to people about treatment options and the various costs involved. People's medical and dental health needs were accurately documented and updated at each visit. We saw the practice was clean and hygienic and the staff followed appropriate infection control measures. Staff told us they felt well supported by management and were offered appropriate training at frequent intervals. Staff attended regular practice meetings and 'lunch and learn' training sessions.