This announced inspection took place on 2 July 2018. Newmark Care Limited is a domiciliary care agency. It provides personal care to people living in their own homes and flats in the community. It provides a service to adults and children. At the time of inspection there were 58 people using the service. The service operates seven days per week.

The service had a registered manager who was present on the day of inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

At our last inspection we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection

Staff received regular supervision and the training needed to meet people's needs.

The registered manager and staff understood the principles of the Mental Capacity Act (MCA) 2005 and worked to ensure people's rights were respected.

Staff were recruited safely and there were enough staff to make sure people had the care and support they needed.

People needed minimal support, prompting with their medicines and support was managed safely. Any risks to people were identified and managed to keep people safe.

People and relatives knew how to complain and raise any concerns. People using the service and their relatives at the time of the inspection did not raise any concerns with us.

People were cared for by staff who knew them well. Staff treated people with dignity and respect. Care was taken to ensure care staff could communicate with people using their preferred language. The manager and staff had a good understanding of equality, diversity and human rights.

The culture within the service was personalised and open. There was a clear management structure and staff felt well supported and listened to.

The vision and values of the service were clearly communicated to and understood by staff.

We made a recommendation that the service capture feedback from people, relatives and staff regularly to drive improvement.

Newmark Care Limited provides personal care to people in their own homes and during community based activities. It currently supports seven young people with learning disabilities, aged 8-18. At the time of inspection there were four young people using the service, as people had gone away during the school holidays and did not require the service.

This was an announced visit which took place on 19th August 2015, 21st August 2015, 24th August 2015.This was the first inspection of this service. The service provides personal care and support to people in their own homes and during community based activities. The service operates seven days per week.

The service had a registered manager who was present on the day of inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Staff we spoke with, and the registered manager, spoke respectfully and compassionately about the children and young people who used the service. They had a good understanding and knowledge of their individual likes and dislikes and their support needs.

People and their relatives told us they felt safe with the staff that supported them; they said staff knew them well. They spoke positively about the flexibility of the service and the consistency of support and caring attitude of the staff and registered manager.

A safe system of recruitment was in place. There were sufficient numbers of staff, who were well trained and effectively supported. They were able to provide the children and young people who used the service with the care and support needed.

We found policies and procedures were in place to safeguard children and young people from abuse. Staff were well trained and were aware of how to identify and respond to allegations or signs of abuse.

People’s care records and risk assessments were detailed and person-centred. They provided enough information to guide staff in providing safe and appropriate support to the children and young people.

We saw that children and young peoples rights and choices were respected. The registered manager and staff we spoke with had a good understand of the Mental Capacity Act 2005. (MCA) The MCA provides legal safeguards for people who may be unable to make their own decisions.

We found there were good systems in place to deal with complaints. We saw systems were in place to monitor the quality of the service and to gather information on how the service could be improved. Relatives we spoke with told us that the registered manager was approachable and encouraged them to visit the office or contact the registered manager’s mobile telephone if there was a problem with the service.