Newbridge Surgery in 255 Tettenhall Road, Wolverhampton is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 20th March 2018
Newbridge Surgery is managed by Newbridge Surgery.
Contact Details:
Address:
Newbridge Surgery The Newbridge Surgery 255 Tettenhall Road Wolverhampton WV6 0DE United Kingdom
Letter from the Chief Inspector of General Practice
This practice is rated as Good overall. (The practice was rated as good at our previous inspection on the 6 May 2015)
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? - Good
As part of our inspection process, we also look at the quality of care for specific population groups. The population groups are rated as:
Older People – Good
People with long-term conditions – Good
Families, children and young people – Good
Working age people (including those recently retired and students – Good
People whose circumstances may make them vulnerable – Good
People experiencing poor mental health (including people with dementia) - Good
We carried out an announced comprehensive inspection at Newbridge Surgery on 10 January 2018. We carried out this inspection as part of our inspection programme.
At this inspection we found:
The practice had systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses.
Patients’ needs were assessed and care was planned and delivered following best practice guidance. The practice introduced innovative approaches to improve care and access to services and shared these locally with other practices. These approaches were particularly related to the needs of older patients, young people and students.
Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment. Information was provided to help patients understand the care available to them.
Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
The practice worked proactively with the voluntary sector, community services and the patient participation group to support meeting the holistic needs of their patients.
There was a clear leadership structure and staff felt supported by management.
There was a strong focus on continuous learning and improvement at all levels of the organisation.
The areas where the provider should make improvements are:
Consider pro-actively identifying carers and establishing what support they are provided with.
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Newbridge Surgery on 6 May 2015. Overall the practice is rated as good.
Specifically, we found the practice to be good for providing, safe, effective, caring, responsive and well-led services. It was found to be good for providing services for older people; people with long-term conditions; families, children and young people; working age people; people whose circumstances may make them vulnerable and people experiencing poor mental health.
Our key findings across all the areas we inspected were as follows:
Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. Information about safety was recorded, monitored, appropriately reviewed and addressed.
Most risks to patients were assessed and well managed. However, the risk of not having oxygen in the practice for use during a medical emergency had not been risk assessed.
Patients’ needs were assessed and care was planned and delivered following best practice guidance. Staff had received training appropriate to their roles and any further training needs had been identified and planned.
Patients said they were treated with dignity and respect and they were involved in their care and decisions about their treatment.
Information about services and how to complain was available and easy to understand.
Patients said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day.
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
However there were areas of practice where the provider needs to make improvements.
Importantly the provider should:
Formally assess the risk of not having oxygen in the practice for use during a medical emergency. This should include how patients will receive appropriate care and treatment in acute asthma attacks and other causes of hypoxia (insufficient oxygen in the blood and tissues).