People told us that they were happy with the service provided and that their dignity was maintained and their privacy protected. They said that they were encouraged to ask questions and they felt that staff had the time to answer them. People reported that staff were good at discussing all their treatment options with them. One person told us, "when you’re in the chair, they talk you through everything, each stage of the process" and that, "they always explain everything, the cost for both NHS and private treatment options".

We found that the practice listened to patients and care and that the treatment provided was recorded.

Overall we found that the practice had good systems in place for ensuring cleanliness and hygiene was maintained, that staff were adequately supported; there were quality monitoring arrangements in place. We discussed some minor points with the provider at the end of our inspection and were assured that these points would be addressed.