We spoke with three patients at the New Mills Dental Practice. Everyone we spoke with was happy with the service they received, one patient told us “I have such confidence in the surgery, they’re very good”.

Patients were asked to complete a medical history questionnaire before being seen in the surgery and we saw that this information was then reviewed with the patients at subsequent visits.

Daily and weekly cleaning schedules were in place for maintaining a high standard of cleanliness within the practice. There were appropriate procedures and systems in place for the disinfection and sterilisation of equipment used in the practice.

Staff felt well supported in their roles and had access to a number of training courses to help them maintain their registration with the General Dental Council (GDC). Staff received appropriate professional development and this included annual appraisals which were completed by the practice manager.

Satisfaction surveys were completed on a regular basis. We saw the results of surveys which had been collated in May 2013. The feedback on the surveys was positive and included comments such as: “Still a pleasure to come here after 35 years….and I feel that my teeth and mouth are always well checked, treated and care for” and “Friendly, welcoming atmosphere”.