About the service:

New Day Care Ltd St Helens is a domiciliary care agency, providing personal care to people in their own homes. The service operates from an office based in Haydock, St Helens. At the time of this inspection 18 people were using the service.

People’s experience of using this service:

People were protected from abuse and the risk of harm. Staff were provided with training in topics of health and safety. Risks to people had been identified and plans were in place to support staff in recognising and managing those risks. Staff understood their responsibilities for keeping people safe and they knew who to contact if they had any concerns about people’s safety. Medication was managed safely by competent staff. People received their prescribed medicines at the right times. Safe recruitment procedures were followed and people received care and support from the right amount of suitably skilled staff. People told us that staff were mostly on time and stayed with them for the full duration of their contracted visit.

Each person had a care plan setting out their needs and how they were to be met in a way they preferred. People told us they received the right care and support which they had agreed to. Staff received the training and support they needed for their job role. Staff understood and respected people’s right to make their own decisions. Staff understood the importance of obtaining people’s consent before providing them with any care and support and people confirmed they did.

People received care and support in a respectful way and their privacy, dignity and independence was promoted. Positive relationships had been formed between people who used the service and staff. People and family members made positive comments about the way staff provided care and support.

People's needs were assessed, planned for and regularly reviewed involving people and relevant others such as family members. People told us they received personalised care and support. People were provided with information about how to complain and were confident in doing so should they need to.

Managers promoted a person-centred service and worked hard to maintain high standards of care. They promoted an open and positive culture and worked in partnership with others to improve and promote the service. The quality, safety and effectiveness of the service was monitored through regular checks which took into account people’s views and opinions.

Rating at last inspection:

This was the first inspection of the service since being registered with the Care Quality Commission (CQC) in February 2018.

Why we inspected:

This was a planned comprehensive inspection.

Follow up:

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.