We spoke with five people who used the service. They spoke positively about the care and treatment they had received. They told us staff were friendly and helpful which put them at ease. People said their treatments were clearly explained to them and they had signed to confirm they consented to the planned treatment. One person told us: “They are very flexible and give options; it’s what you want rather than what they want.” Another person told us, “It’s a great practice.”

There were effective systems in place to reduce the risk and spread of infection. Appropriate guidance was available and had been followed. People told us the practice was always clean and said improvements had been made since the new owner had taken over. One person commented, “It’s very smart. They have done lots of work on it.”

Staff received appropriate professional development. We saw staff had accessed various training so they could meet people’s needs and maintain their qualifications. The three staff we spoke with told us they had received the training and support they needed to do their job well.

The practice had an effective system to regularly assess and monitor the quality of service people received. We saw surveys had been used to gain people’s views and a system for raising concern was in place. Regular checks had been made to assess how the practice was operating.