Neston Surgery in Little Neston, Neston is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 26th August 2016
Neston Surgery is managed by Neston Surgery.
Contact Details:
Address:
Neston Surgery Mellock Lane Little Neston Neston CH64 4BN United Kingdom
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Neston Surgery on 5 July 2016.
Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
There were systems in place to reduce risks to patient safety, for example, infection control procedures, medication management and the management of staffing levels.
Staff understood and fulfilled their responsibilities to raise concerns and report incidents and near misses. Staff were aware of procedures for safeguarding patients from the risk of abuse.
Patients’ needs were assessed and care was planned and delivered following best practice guidance. However, the system for reviewing all long term conditions should be improved to ensure it is effective.
Staff felt well supported. They received training appropriate for their roles and an appraisal every 12 months.
Patients were positive about the care and treatment they received from the practice. The National Patient Survey January 2016 showed that patients’ responses about whether they were treated with respect, compassion and involved in decisions about their care and treatment were comparable to or above local and national averages.
Services were planned and delivered to take into account the needs of different patient groups.
The National GP Patient Survey results showed that patient’s satisfaction with access to care and treatment was in line with local and national averages.
Information about how to complain was available. There was a system in place to manage complaints.
There were systems in place to monitor and improve quality and identify risk.
The areas where the provider should make improvements are:
A documented risk assessment should be put in place to minimise the risks from staff who have not had a DBS check and who act as chaperones.
Establish a system to check the continuing suitability of GPs by checking the GMC and Performers List.
Document reviews of significant events to demonstrate that actions identified have been implemented.
Nationally published data showed patient outcomes were lower for some long term conditions when compared to local and national averages. The systems for monitoring that patients were receiving the health care checks they needed at the recommended frequencies should be improved.
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Neston Surgery on 5 July 2016.
Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
There were systems in place to reduce risks to patient safety, for example, infection control procedures, medication management and the management of staffing levels.
Staff understood and fulfilled their responsibilities to raise concerns and report incidents and near misses. Staff were aware of procedures for safeguarding patients from the risk of abuse.
Patients’ needs were assessed and care was planned and delivered following best practice guidance. However, the system for reviewing all long term conditions should be improved to ensure it is effective.
Staff felt well supported. They received training appropriate for their roles and an appraisal every 12 months.
Patients were positive about the care and treatment they received from the practice. The National Patient Survey January 2016 showed that patients’ responses about whether they were treated with respect, compassion and involved in decisions about their care and treatment were comparable to or above local and national averages.
Services were planned and delivered to take into account the needs of different patient groups.
The National GP Patient Survey results showed that patient’s satisfaction with access to care and treatment was in line with local and national averages.
Information about how to complain was available. There was a system in place to manage complaints.
There were systems in place to monitor and improve quality and identify risk.
The areas where the provider should make improvements are:
A documented risk assessment should be put in place to minimise the risks from staff who have not had a DBS check and who act as chaperones.
Establish a system to check the continuing suitability of GPs by checking the GMC and Performers List.
Document reviews of significant events to demonstrate that actions identified have been implemented.
Nationally published data showed patient outcomes were lower for some long term conditions when compared to local and national averages. The systems for monitoring that patients were receiving the health care checks they needed at the recommended frequencies should be improved.
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