Navenby Cliff Villages Surgery in Navenby, Lincoln is a Doctors/GP specialising in the provision of services relating to family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 24th March 2017
Navenby Cliff Villages Surgery is managed by Navenby Cliff Villages Surgery.
Contact Details:
Address:
Navenby Cliff Villages Surgery Grantham Road Navenby Lincoln LN5 0JJ United Kingdom
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Navenby Cliff Villages Surgery on 31 August 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
Risks to patients were assessed and well managed. The practice had a risk register in place.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
The practice provided a patient liaison officer service which enabled patients who were frail elderly, had special needs or were recently bereaved to ensure they had access to a point of contact within the practice.
The practice was an accredited yellow fever centre which was registered with NATHNaC (National Travel Health Network and Centre).
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
The provider was aware of and complied with the requirements of the duty of candour.
The areas where the provider should make improvement are:
Review process and methods for identificationof carers and the system for recording this. To enable support and advice to be offered to those that require it.
Review recruitment procedures in relation to where the decision has been made not to carry out a DBS check on apprentice administration and reception staff during their probationary period ensuring a clear rationale as to why a DBS is deemed not necessary.
Review process for method of recording near misses within the dispensaries.
Review process for checking vaccination fridge temperatures at the branch site when there are no clinical staff on duty.
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Navenby Cliff Villages Surgery on 31 August 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
Risks to patients were assessed and well managed. The practice had a risk register in place.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
The practice provided a patient liaison officer service which enabled patients who were frail elderly, had special needs or were recently bereaved to ensure they had access to a point of contact within the practice.
The practice was an accredited yellow fever centre which was registered with NATHNaC (National Travel Health Network and Centre).
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
The provider was aware of and complied with the requirements of the duty of candour.
The areas where the provider should make improvement are:
Review process and methods for identificationof carers and the system for recording this. To enable support and advice to be offered to those that require it.
Review recruitment procedures in relation to where the decision has been made not to carry out a DBS check on apprentice administration and reception staff during their probationary period ensuring a clear rationale as to why a DBS is deemed not necessary.
Review process for method of recording near misses within the dispensaries.
Review process for checking vaccination fridge temperatures at the branch site when there are no clinical staff on duty.
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