We spoke with people who use the service. They told us staff were friendly and approachable and spoke to them in a respectful way. People told us staff treated them with dignity and communicated well. One person told us “They are very friendly, they always treat you with respect.”

People told us they had discussed the treatment options available to them and felt they were able to make informed choices about their treatment. One person said “They discuss what you can do, but he (the dentist) always asks what you want to do.” This shows that people who use the service understood the care and treatment choices available to them. None of the people we spoke with had experienced any difficulty in making appointments. One person said “If you have to cancel at short notice they are very good at fitting you in again.”

People told us they felt the practice delivered care and treatment in a way that met their needs; they felt safe at the service and never seen anything of concern. They felt the practice was clean and staff always wore gloves and other protective clothing to prevent cross contamination; this was confirmed by our observation on the day. We saw that the practice had systems to reduce the risk of infection.

People told us they had the opportunity to give feedback about the service. The practice patient information leaflet contained information about opening times, emergency contacts, fees and the complaints procedure.