Patients who used the service told us they were asked for their consent to treatment after a full explanation of the proposed procedures had been given to them. We found that the clinic had appropriate policies on consent and a consent form which covered all relevant areas.

Patients told us they were satisfied with the care they received. They also told us they were given clear information about the procedures being undertaken. We found that the patients were fully assessed, and treatment was planned and delivered in line with their individual needs.

Patients told us they were treated in a clean environment. We found that patients were protected from the risk of infection as there were effective systems in place to reduce the risk and spread of infection.

Patients we spoke with told us staff were competent in their job and knew what they were doing. We found that staff received an appropriate level of training and professional development.

Patients who used the service told us they knew who to contact if they wished to make a complaint. There was a complaints procedure in place and staff were aware of their responsibilities to report complaints so they could be formally investigated.