Mytton Oak Medical Practice, Racecourse Lane, Shrewsbury.
Mytton Oak Medical Practice in Racecourse Lane, Shrewsbury is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 23rd November 2017
Mytton Oak Medical Practice is managed by Mytton Oak Medical Practice.
Contact Details:
Address:
Mytton Oak Medical Practice Mytton Oak Surgery Racecourse Lane Shrewsbury SY3 5LZ United Kingdom
Letter from the Chief Inspector of General Practice
This practice is rated as Good overall. (Previous inspection 14 June 2016 – Good)
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? - Good
As part of our inspection process, we also look at the quality of care for specific population groups. The population groups are rated as:
Older People – Good
People with long-term conditions – Good
Families, children and young people – Good
Working age people (including those recently retired and students – Good
People whose circumstances may make them vulnerable – Good
People experiencing poor mental health (including people with dementia) - Good
We carried out an announced comprehensive inspection at Mytton Oak Medical Practice on 2 November 2017 as part of our inspection programme.
At this inspection we found:
The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
Staff involved and treated patients with compassion, kindness, dignity and respect.
Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
There was a strong focus on continuous learning and improvement at all levels of the organisation.
We saw one area of outstanding practice:
The practice had identified an increase in younger patients with mental ill health including eating disorders and self-harm. They had proactively actioned their findings by supporting appropriate health education sessions on eating disorders and self-harm at a local school. They had noted these changes over a recent period of change at the school from a boys only to a co-education school. They had found increases in patient attendance and in the number of mental health referrals made. This was conducted in co-operation with the school itself, staff and school nurses.
The areas where the provider should make improvements are:
Introduce a system to demonstrate any resultant actions taken to patient safety alerts.
Consider implementing a concise care plan document for patients, carers or locum GPs from the coded information currently held in a template format.
Consider the production of a dated, time scaled action plan following the Infection Prevention and Control audits.
Consider developing and implementing a children’s and adult sepsis protocol for all staff to access.
Enable a whole staff approach to the learning from significant event analysis annual reviews and the identification of any trends.
Consider documenting the practice business strategy.
Ensure that copies of the business continuity plan are held off site by all partners.
Consider producing a practice organisational structure document, which includes staff identified as having specific lead roles.
Letter from the Chief Inspector of General Practice
This practice is rated as Good overall. (Previous inspection 14 June 2016 – Good)
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? - Good
As part of our inspection process, we also look at the quality of care for specific population groups. The population groups are rated as:
Older People – Good
People with long-term conditions – Good
Families, children and young people – Good
Working age people (including those recently retired and students – Good
People whose circumstances may make them vulnerable – Good
People experiencing poor mental health (including people with dementia) - Good
We carried out an announced comprehensive inspection at Mytton Oak Medical Practice on 2 November 2017 as part of our inspection programme.
At this inspection we found:
The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
Staff involved and treated patients with compassion, kindness, dignity and respect.
Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
There was a strong focus on continuous learning and improvement at all levels of the organisation.
We saw one area of outstanding practice:
The practice had identified an increase in younger patients with mental ill health including eating disorders and self-harm. They had proactively actioned their findings by supporting appropriate health education sessions on eating disorders and self-harm at a local school. They had noted these changes over a recent period of change at the school from a boys only to a co-education school. They had found increases in patient attendance and in the number of mental health referrals made. This was conducted in co-operation with the school itself, staff and school nurses.
The areas where the provider should make improvements are:
Introduce a system to demonstrate any resultant actions taken to patient safety alerts.
Consider implementing a concise care plan document for patients, carers or locum GPs from the coded information currently held in a template format.
Consider the production of a dated, time scaled action plan following the Infection Prevention and Control audits.
Consider developing and implementing a children’s and adult sepsis protocol for all staff to access.
Enable a whole staff approach to the learning from significant event analysis annual reviews and the identification of any trends.
Consider documenting the practice business strategy.
Ensure that copies of the business continuity plan are held off site by all partners.
Consider producing a practice organisational structure document, which includes staff identified as having specific lead roles.
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