Mytime Active had 22 national contacts to provide a range of health promotion activities nationwide from locality based venues. We visited the head office and met staff from the London region and corporate teams. We also contacted staff and people who used the service from across the country.

We found that there were systems in place to gain consent from people before they started a programme of activity. People told us they were asked for their consent at the first session. Each person set personal goals and these were monitored and reviewed regularly. The eight people we spoke with said they would recommend the service to others. One person said” I can’t speak highly enough about the service” People told us that they had achieved their goals and the staff were very helpful.

The provider had systems in place to manage the equipment used by the service. We found that staff were trained in the use of equipment. Maintenance contracts were in place.

The provider had an effective staff recruitment and selection process in place and we found that staff had the appropriate qualifications and experience to meet the needs of people. The provider had effective record systems in place. People’s records were stored securely. Staff records were well maintained and securely stored.

People told us they were very satisfied with the service they received. People said the service had supported them to improve their health and well being, and in some cases described the service as supporting them in making huge lifestyle changes.