During the inspection we spoke with four people who used the service. They told us they were happy with the services they received. One person said they would not want to go anywhere else. Another person said “this is the best dentist I have ever been to and I have been to loads”.

People told us they were always given information about their treatment options and one person said the dentist was “very good at explaining everything”. People said the staff were “friendly” and they said the surgery was always clean. The people we spoke with were not aware of the complaints procedure. However, they all said they never had any reason to complain and they felt confident any concerns they might have would be dealt with.

We found the provider had appropriate systems in place to ensure consent was gained before they carried out an examination or treatment.

We found the provider had taken steps which ensured the care and welfare of people who used the service. There were arrangements in place to deal with medical emergencies.

We found the environment was clean and tidy and had suitable infection prevention and control protocols in place.

We found the provider had appropriate arrangements in place to ensure staff received suitable training.

We saw evidence there was an appropriate system in place for listening to and acting on people's comments and concerns.