We spoke with four people who used the service on the day of the inspection. They gave positive feedback about the standard of the service. One person said, “The staff here are great. Very accommodating.”

We found that people's views and experiences were taken into account in the way the service was provided and delivered in relation to their care. People told us they were treated with respect and in a way that upheld their dignity.

People experienced care, treatment and support that met their needs and protected their rights. We saw evidence that people received safe and appropriate care that met their needs.

People who used the service were protected from the risk of infection. Processes were in place to ensure staff were aware of and adhered to infection control procedures.

The information reviewed at the inspection showed that good practice was followed in supporting and training staff.

The provider had an effective system to regularly assess and monitor the quality of service that people received.