We spoke with five people who used the service. They spoke positively about the care and treatment they had received. They told us they were provided with sufficient information to make a decision about their treatment. One person told us "The dentist is very good at explaining everything and they give you time to ask questions before you make a decision." Another person said "I've been coming here for years it's always been very good, you can get an appointment when you need to."

Evidence showed people were protected from the risk of infection because appropriate guidance had been followed. People we spoke with told us the surgery was very clean and staff always wore protective clothing when treating them.

Staff received appropriate professional development. A training programme was in place to provide staff with the training and support they needed to maintain their qualifications. People we spoke with told us staff were always polite and respectful and provided a good standard of care.

The dental practice had an effective system to regularly assess and monitor the quality of service that people received. There was evidence that learning from incidents and investigations took place and appropriate changes were implemented. The practice had a complaints policy and took account of complaints and comments to improve the service.