Mydentist - Sydenham Road - Sydenham, Sydenham, London.Mydentist - Sydenham Road - Sydenham in Sydenham, London is a Dentist specialising in the provision of services relating to diagnostic and screening procedures, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 2nd October 2017 Contact Details:
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Link to this page: Inspection Reports:Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
21st September 2017 - During a routine inspection
![]() We carried out this announced inspection on 21 September 2017 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered provider was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a CQC inspector who was supported by a specialist dental adviser.
We told the NHS England area team that we were inspecting the practice. They provided information which we took into account.
To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:
• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?
These questions form the framework for the areas we look at during the inspection.
Our findings were:
Are services safe?
We found that this practice was providing safe care in accordance with the relevant regulations.
Are services effective?
We found that this practice was providing effective care in accordance with the relevant regulations.
Are services caring?
We found that this practice was providing caring services in accordance with the relevant regulations.
Are services responsive?
We found that this practice was providing responsive care in accordance with the relevant regulations.
Are services well-led?
We found that this practice was providing well-led care in accordance with the relevant regulations.
Background
Mydentist - Sydenham Road – Sydenham is in the London Borough of Lewisham and provides NHS and private treatment to patients of all ages.
There is level access for people who use wheelchairs and pushchairs. Car parking spaces are available near the practice.
The dental team includes three dentists, four dental nurses, one dental hygienist, three receptionists and a practice manager. The practice has three treatment rooms.
The practice is owned by company and as a condition of registration must have a person registered with the Care Quality Commission as the registered manager. Registered managers have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run. The registered manager at Mydentist - Sydenham Road - Sydenham was the practice manager.
On the day of inspection we collected eight CQC comment cards filled in by patients and spoke with one other patient. This information gave us a positive view of the practice.
During the inspection we spoke with one dentist, one dental nurse and the practice manager. We looked at practice policies and procedures and other records about how the service is managed.
The practice is open:
Monday- Wednesday 9:am -8:pm
Thursday & Friday 9:am -5:pm
Saturday & Sunday 10:am – 10:pm (out of hours service –referrals only)
Our key findings were:
21st November 2013 - During a routine inspection
![]() When people required treatment, the dentist explained to them why this was necessary and the options available. Information was provided about the treatment and what it involved so people could give informed consent. The care records we reviewed included a completed treatment plan which the patient had signed to indicate agreement to the treatment. There were appropriate decontamination procedures in place. Staff had received decontamination training and an infection control policy was available. Staff told us they felt well supported and they received regular one-to-one meetings with their line manager to discuss their performance and identify areas for development. Staff had completed their mandatory training. The complaints process was displayed in the reception and we saw that complaints were responded to appropriately.
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