Prior to our visit we reviewed all the information we had received from the provider. During the visit we spoke with five patients and asked them for their views. The manager also provided information about recent patient survey results following responses received from 20 patients in December 2013.We also spoke with a dental nurse, the receptionist and the practice manager. We looked at some of the records held in the service including some patient dental records and staff recruitment and training records.

We spoke with five patients who told us they were happy with the treatment they were receiving. They told us they understood the treatment because the dentist had explained it to them before they had agreed to it. We found that information from patient surveys had been used by the provider to improve the way treatment plans were communicated to patients, showing that the provider responded to comments about the way care was delivered.

We found systems in place that ensured patients safety and welfare. We spoke with five patients who told us they were happy with the treatment they received. Comments included, “This dentist is much better than the one I had before, I’m very satisfied with the treatment.” We found that patients were safe because any health problem was established before they had treatment and arrangements were in place to deal with foreseeable emergencies. The staff team received training in dealing with medical emergencies.

Patients told us they always found the premises very clean. We found that there were systems in place that were monitored and reviewed to ensure that the surgeries and the equipment used were clean and the risk of infection was minimised.

Patients we spoke with told us that the staff were helpful and respected their privacy. Comments included, “They are all very helpful here, always willing to explain things to me.” We found that patient’s had their health and welfare needs met by competent staff and they were protected from abuse, or the risk of abuse.