We spoke with two patients who attended the practice for treatment on the day of our inspection. They told us that they were very happy with the service provided. One patient told us “The dentist talks through the treatment I need. They are very calming and reassuring. I trust them completely.” Another said, “I am a very nervous patient and the dentist explains the treatment so I understand it.” They told us they received a text message to remind them about their appointment.

We found the dental practice to be clean and tidy. Staff were working in accordance with infection control policies and procedures to prevent, detect and control the spread of infection.

We looked at two staff files and spoke with two staff members. They confirmed they had access to a good training programme and received regular support from their manager.

Systems were in place to assess and monitor the quality of the service provided at the dental practice. We saw a number of audits (checks) which showed how this was achieved. Improvements had been made where necessary to ensure patients received safe and effective treatment.

We spoke with people using this service on the day of our visit. They told us that they were very pleased with the care and treatment. They said the staff were friendly, attentive and treated them with respect.

They told us the practice was clean and easy to access. They felt that their privacy was maintained within the surgeries and they could always discuss matters in private.