The practice had six dentists, nine dental nurses and two hygienists providing a service to approximately 12,000 people. The practice had six treatment rooms on two floors.

We spoke with six people during this visit who were attending for examination or treatment. All were positive about the service. One patient said “It’s a great service and they are absolutely brilliant with children.”

People told us that their views and experiences were taken into account in the way the service was provided and delivered in relation to their care. They stated that their privacy, dignity and independence were respected.

We looked at feedback comments received from people. These showed overall satisfaction with the service, with some concerns expressed at the recent changes in magazines. One person had written “We are very fortunate to have such a good dentist in the village.”

The provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening. Staff we spoke with had a good understanding of their safeguarding responsibilities. All of the people we spoke with expressed confidence in their dentist. One said “X is a fab dentist who I trust, they put me at ease”.

We saw that the practice was clean, tidy and compliant with essential standards in hygiene and infection control.

The practice had checks in place to monitor the quality of care provided. We found evidence that regular audits took place.