We spoke with six people attending appointments in the service and with their permission accompanied two people during their consultation and treatment. All spoke positively about the service. One person told us, ”Brilliant, I’m very happy, better than the private (dental) treatment I used to get.” Another person said, "I think I have been treated very well.”

People told us they felt respected by staff and were fully involved in the decisions about their dental care and treatment. One person told us, “I’ve always been impressed” by the staff, which another person described as, “Very good and efficient.”

Two people commented on the friendliness of the staff. One person told us that they found the staff to have the right mix of, “Genuine warmth and proficiency.” We asked people if they would recommend the service to others, they replied, “I would, despite the fact that the dentists have changed,” “Yes, which I have done” and “Yes, it seems fine to me.”

We observed that the reception and clinical areas were clean and tidy. As we gave short notice of our inspection, we asked people if they always found it to be of the same standard. They told us it did. One person told us, “It looks like it does now, clean and tidy, it never looks any different.”