We spoke with six patients who used the services of ADP Dental Company – Reading. They were complimentary about the quality of the services provided. One patient told us "My dentist is very good”. Another person said "I’ve never experienced any problems getting an appointment, even in an emergency”.

People told us staff treated them with respect. They said their dentist always explained treatment options to them and gave them information about costs involved.

We looked at various records when we visited the practice. We found from people’s records that they had given consent for treatment, and were asked for a medical history prior to the commencement of their treatment.

The premises were clean and well organised and staff routinely followed infection control procedures when carrying out treatments. Staff received appropriate training to enhance their knowledge and skills and to keep them up-to-date. The practice had a complaints procedure and people felt they would be listened to if they raised a concern or had a complaint about the services provided.