We spoke with seven people who had attended an appointment on the day of our visit, which included the parents of four children and reviewed four dental records. We also spoke with three staff and reviewed staff records.

People told us that their treatment options were discussed and that they were able to make an informed decision about their treatment. People had high regard for the quality of treatment and care they received. When we asked them for their views about the quality of care and treatment received, one person said, “It’s excellent, everything is properly explained and all the staff are very professional.”

People told us the standard of hygiene and cleanliness was good. Staff wore uniforms and other appropriate personal protective equipment (PPE). There were effective systems in place to reduce the risk and spread of infection.

All the dental treatment was provided by a qualified dentist and dental nurses who were registered with the General Dental Council (GDC), the professional regulator for dental practitioners. Staff accessed regular training to maintain their knowledge, practice and professional registration.

The provider has a number of monitoring systems in place to assess and monitor the quality of care and treatment delivered. People knew how to make a complaint and were confident that any concerns raised would be addressed. Regular audits and checks carried out ensured all systems, equipment and practices were working effectively.