We spoke with five people who used the service. They told us they had been very satisfied with the treatment they had received. People we spoke with told us that they were very happy with the manner in which they were treated. They said staff respected them and treated them well. Comments included; "staff are very efficient and well mannered and treat me very well indeed" and "absolutely fine, really lovely staff who treat us well, staff are very caring and understanding, I am a nervous patient and this dentist makes me feel totally reassured."

People said they had always been made welcome and were reassured by all of the staff at the surgery. People told us they had signed documentation to give their consent to treatment and that staff checked peoples' medical histories and medication on a regular basis.

When we looked at training records we saw evidence that the dentists and dental nurses had been professionally trained to the level their positions required. We also saw that they had completed training in other appropriate courses.

The practice was well managed and observation of the staff team interactions showed that they worked well together and enjoyed an effective professional working relationship showing mutual respect for each other.

We saw evidence that there was a quality assurance system in place that informed the future performance of the service.