We spoke with four people who used the service during our inspection who all told us they were happy with the care and treatment they had received at Halewood Dental Centre. Some comments made were:

“All my family come here and we have confidence in them”.

“This is a good surgery and I would recommend it to my friends”.

“This practice is excellent”.

"I have been coming here since I was a child and I wouldn't go anywhere else".

During our visit we saw that the treatment rooms, decontamination room, waiting area and other communal areas were clean and tidy. We also saw that the instruments and equipment used at the practice were cleaned and decontaminated in line with current best practice guidance.

People who used the service were given clear information about the treatment they would receive and how much it would cost. There were suitable arrangements in place to deal with foreseeable emergencies and all staff had been provided with suitable training and support with which to undertake their roles and responsibilities. The organisation monitored the quality of the service provided on a regular basis.