We carried out an announced comprehensive inspection on 5 September 2016 to ask the practice the following key questions; Are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that this practice was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this practice was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this practice was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this practice was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this practice was providing well-led care in accordance with the relevant regulations.

Background

The practice is located in ground floor premises in the town of Glossop in north Derbyshire. There is road side parking close to the dental practice. There are three treatment rooms one of which was located on the ground floor.

The practice provides regulated dental services to both adults and children. Services provided include general dentistry, dental hygiene, crowns and bridges, and root canal treatment. The practice had three dental chairs registered with the Care Quality Commission which meant up to three dentists could work at any one time seeing patients. The practice provides mostly NHS dental treatments.

The practice’s opening hours are – Monday to Friday: 8 am to 8 pm. The practice is closed at weekends.

Access for urgent treatment outside of opening hours is by telephoning the practice and following the instructions on the answerphone message. Alternatively patients could telephone the NHS 111 telephone number. This information is also displayed on the practice front door.

The practice manager is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the practice is run.

The practice is registered with the Care Quality Commission (CQC) as an organisation.

The practice has six dentists; one dental hygienist; five qualified dental nurses; two trainee nurses; four receptionists and one practice manager.

We received positive feedback from ten patients about the services provided. This was by speaking with patients and through comment cards left at the practice prior to the inspection.

Our key findings were:

• The premises were visibly clean and there were systems and processes in place to maintain the cleanliness.
• Patients said they had no problem getting an appointment that suited their needs.
• Patients were able to access emergency treatment when they were in pain.
• Patients provided positive feedback about their experiences at the practice. Patients said they were treated with dignity and respect; and the dentist involved them in discussions about treatment options and answered questions.
• Patients’ confidentiality was protected.
• There were systems to record accidents, significant events and complaints, and where learning points were identified these were shared with staff.
• The records showed that apologies had been given for any concerns or upset that patients had experienced at the practice.
• The practice followed the relevant guidance from the Department of Health's: ‘Health Technical Memorandum 01-05 (HTM 01-05) for infection control with regard to cleaning and sterilizing dental instruments.
• There was a whistleblowing policy accessible to all staff, who were aware of procedures to follow if they had any concerns.

The practice had the necessary equipment for staff to deal with medical emergencies, and staff had been trained how to use that equipment. This included an automated external defibrillator, oxygen and emergency medicines.

We visited Durgan and Ashworth Dental Care and inspected the premises. We spoke with three people receiving treatment and the manager, as well as other dental staff. Durgan and Ashworth Dental Care employs eight dentists, a dental hygienist and ten dental nurses. Both NHS and private dental care is provided at the surgery.

One person told us they always got an appointment promptly when they needed one. They told us that the staff were “Good and talked through things” to explain about the treatment plan. We were told the reception staff were “Welcoming.”

People’s privacy and dignity was maintained. There were suitable security and storage of people’s records to protect their confidentiality.

We saw that every person was given a copy of their treatment plan, and that this included the cost of any treatment.

There were opportunities made available to people for them to share their views through comments cards.

There were systems in place to limit the risk of infection. The surgery was clean and people confirmed to us that staff wore suitable infection prevention equipment such as gloves and masks.

Staff were supported to complete training, this ensured that they were updated and they met the requirements that the General Dental Council require.