We spoke with six people who attended the practice for dental checks or treatment from one of the dentists or hygienist. They all spoke favourably about the practice highlighting that appointments were not often delayed but when they were, the dentist apologised.

The NHS Choices website rated the practice as having a five star rating because most of the people who posted messages on the web site were positive about the service they received.

We spoke with the practice manager, dentists, hygienist, a dental nurse and reception staff. They were positive about working at the practice and commented on the good team approach they had. They all felt supported.

Information was available for people including details about charges and the procedure for making complaints. There were a range of informative leaflets about dental treatments and good oral hygiene.

The premises and equipment were suitable to provide the service and there were plans to upgrade these in the near future. There was good control of infection and dedicated decontamination arrangements. Staff had training to deal with this and received other training including, child and adult protection, emergency first aid and resuscitation.

Audits were carried out to monitor the quality of the service that included gaining feed back from people who attended the practice.