We spoke with patients during this visit. They told us that the dentist always explained their treatment and what it would cost. They told us that staff were always friendly and treated them with respect at all times. One patient told us "My relative hadn't been to the dentist for years and they have been very good with her, they explain what they are doing if the treatment is going to painful - they even apologise when it hurts". Another patient told us "This is the best dentist I have had she is second to none".

We looked at patient records and these reflected the treatment that people had told us about.

We saw that the clinical areas of the surgery were well maintained. There were regular audits carried out to ensure that any repairs needed were carried out quickly.

The premises was accessible to people who had mobility problems.

The provider listened to patient's views and opinions of the service were listened to and acted on where necessary. The information in the comments book indicated that patients were confident that if they had any concerns they would be able to raise them and they would be dealt with appropriately.

Everyone we spoke with said that they had received good dental care and treatment. They told us that they had been informed about the treatment they needed and what the costs would be. Options were also discussed and people said they were able to have time to consider their options before deciding what course of treatment they would follow. One person said “They explained everything to me and made sure I was comfortable’ another commented “Everyone was helpful”. All of the people we spoke with said they had no complaints about the service, but would speak to the manager if they needed to. People also told us that they considered the surgery and reception area to be clean and hygienic.