We observed that people were treated by courteous staff and staff adeptly encouraged nervous children to see the dentist. We saw that the dentists were very welcoming when greeting patients and skilled at working with children. We saw that information about their treatment options and costs was on display in the reception. The survey completed by the practice showed that people felt they were given all the information they need to make an informed decision.

Records held by the practice showed that people’s treatment considered relevant medical history and showed that screening and checks were carried out during consultations. The staff had been trained to deal with foreseeable medical emergencies and the practice maintained all the necessary equipment needed to deal with any such situation.

The practice had procedures to ensure that the risk of cross contamination and infection were managed and minimised and that equipment was sterilised, stored appropriately and used within the specified timescales. People who received treatment at the dental practice were treated in an environment that was clean and hygienic.

When we looked at the recruitment process, we found that staff were recruited appropriately and that pre employment checks had been carried out. The practice also had a system in place to ensure the service continuously operated safely and in line with expectations for dental services.