Mydentist - Ashley Road - Epsom, Epsom.Mydentist - Ashley Road - Epsom in Epsom is a Dentist specialising in the provision of services relating to diagnostic and screening procedures, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 2nd January 2019 Contact Details:
Ratings:For a guide to the ratings, click here. Further Details:Important Dates:
Local Authority:
Link to this page: Inspection Reports:Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
10th December 2018 - During a routine inspection
![]() We carried out this announced inspection on 10 December 2018 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered provider was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a CQC inspector who was supported by a specialist dental adviser.
To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:
• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?
These questions form the framework for the areas we look at during the inspection.
Our findings were:
Are services safe?
We found that this practice was providing safe care in accordance with the relevant regulations.
Are services effective?
We found that this practice was providing effective care in accordance with the relevant regulations.
Are services caring?
We found that this practice was providing caring services in accordance with the relevant regulations.
Are services responsive?
We found that this practice was providing responsive care in accordance with the relevant regulations.
Are services well-led?
We found that this practice was providing well-led care in accordance with the relevant regulations.
Background
Mydentist - Ashley Road - Epsom is in Epsom and provides NHS and private treatment to adults and children.
There is level access for people who use wheelchairs and those with pushchairs. Car parking spaces are available near the practice.
The dental team includes 3 dentists, 2 dental nurses, 2 dental hygienists, 2 receptionists and 1 practice (registered manager). The practice has 4 treatment rooms.
The practice is owned by a company and as a condition of registration must have a person registered with the Care Quality Commission as the registered manager. Registered managers have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run. The registered manager at Mydentist - Ashley Road - Epsom is the practice manager.
On the day of inspection, we collected 21 CQC comment cards filled in by patients.
During the inspection we spoke with 1 dentist, 2 dental nurses, 1 receptionists and the practice manager. We looked at practice policies and procedures and other records about how the service is managed.
The practice is open: 08.30 -17.30 Monday, Wednesday, Thursday and Friday. 08.30 -19.30 on Thursday. Closed on Saturday and Sunday.
Our key findings were:
9th May 2013 - During a routine inspection
![]() During our inspection we spoke with six patients, observed patients receiving treatment and spoke with three members of staff. We were told by patients that treatment was always explained to them and that the staff always gained consent from them before any treatment was given. The patients felt they were given enough time to discuss treatment options and that they were always invited to ask questions. We found that the practice had the necessary arrangements in place to ensure that they were meeting minimum requirements in terms of cleanliness and infection control. The practice had systems in place to log any complaints they received and patients told us that they would know who to speak to if they wished to complain.
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