We spoke with seven people who each gave us positive comments about the service. These included “My dentist treats me well. I have no complaints about the service.” Another told us “My dentist puts me at ease. They know I get nervous, but they take this into account.” A third commented “Everything is explained to you and they tell you what they are going to do before they do it. I can’t fault them.”

People confirmed that they were given information about their treatment options and costs, before agreeing and consenting to care. One person said they hadn’t wanted the recommended treatment, and their choice had been respected.

People received safe, appropriate care and treatment, which was in line with what they wanted and had agreed to.

The service had good systems in place to ensure the risk of a spread of infection was minimised.

Staff working at Aldwark Dental Practice received training and support when they first started working there. Then they received refresher training and regular support, to enable them to provide safe, appropriate care.

We found regular checks were carried out on the way the service was being run, so as to keep the quality of care provided under review.