During our visit we spoke with two people who used the service. They said their treatment options and costs were explained to them so they could make informed decisions. One person said staff were, ‘’clear and thorough when explaining what treatment was needed’’.

Both people told us they could get appointments when they needed them. One person who completed a survey of practice in 2012 said they felt ‘’confident and secure’’ with the treatment they received. Another person said they were ‘’completely happy’’ and wished they had ‘’moved to the practice sooner’’.

Both people we spoke with told us they found the staff, friendly, respectful and polite. One person said, ‘’staff are professional and do their job well’’.

People said they thought the surgery was clean and hygienic. They said they had never complained about the treatment or service they had received at the practice. However, they said if they had a concern they would raise this with staff and felt they would be listened to.