Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Ms Christine Scully also known as New Street Surgery on 1 November 2016. The overall rating for the practice was good. However, we rated the practice requires improvement for providing safe care (one of the five questions we ask practice). The full comprehensive report on the November 2016 inspection can be found by selecting the ‘all reports’ link for New Street Surgery on our website at www.cqc.org.uk.

This inspection was an announced focused inspection carried out on 1 November 2017 to confirm that the practice had carried out their plan to meet the legal requirements in relation to the breaches in regulations that we identified in our previous inspection on 1 November 2016. This report covers our findings in relation to those requirements and also additional improvements made since our last inspection.

Overall the practice is now rated as good.

• The practice had made arrangements to keep a medicine recommended for use if a patient presented with suspected bacterial meningitis.

• The practice had a system in place to monitor the temperature of the medicines fridge.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Ms Christine Scully also known as New Street Surgery on 1 November 2016. The overall rating for the practice was good. However, we rated the practice requires improvement for providing safe care (one of the five questions we ask practice). The full comprehensive report on the November 2016 inspection can be found by selecting the ‘all reports’ link for New Street Surgery on our website at www.cqc.org.uk.

This inspection was an announced focused inspection carried out on 1 November 2017 to confirm that the practice had carried out their plan to meet the legal requirements in relation to the breaches in regulations that we identified in our previous inspection on 1 November 2016. This report covers our findings in relation to those requirements and also additional improvements made since our last inspection.

Overall the practice is now rated as good.

• The practice had made arrangements to keep a medicine recommended for use if a patient presented with suspected bacterial meningitis.

• The practice had a system in place to monitor the temperature of the medicines fridge.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

We visited the surgery to check that the needs of patients were being met. On the day of the inspection we spoke with three staff members, the principal GP and the practice manager. We also spoke with five patients about their experience. One patient said: “I’ve never had any problems, staff are brilliant”. Another patient said: “I’m more than satisfied”.

We found that care and treatment was planned and delivered in a way that met patients’ needs and protected their rights. Patients were able to be involved in decisions about their treatment. Patients we spoke with told us they were happy with the level of care they had received.

We saw evidence of guidance in place to protect vulnerable adults and children. Staff had received training for safeguarding children and vulnerable adults.

We found that the recruitment processes were not robust enough to protect patients from the risks of unsuitable people providing care. The staff we spoke with said they had received training appropriate to their role. This supported staff to deliver care to an appropriate standard.

We saw that the practice carried out a range of audits on a regular basis to monitor the quality of its own performance. The practice had an active patient participation group (PPG). PPGs are an effective way for patients and GP practices to work together to improve the service and to promote and improve the quality of the care.