People told us that they were happy with the treatment they received. We spoke to six people and reviewed survey results completed by 32 people between December 2012 and January 2013. One person said the “service was excellent", whilst another said “I have been coming here for 30 years. My entire family come here. I cannot fault the care at all."

We found that people were aware of the treatment they received and were aware of the costs involved. People told us that it did not take very long to get an appointment and that they were usually seen within 10 minutes of their appointment time.

Treatment records were electronic and included, medical histories, charting, discussions and advice given and a treatment plan. During our visit we observed that the dentist confirmed with people before treatment their current medical history. We saw a recent audit on whether medical histories were updated.

Staff wore clean uniforms and were able to demonstrate the decontamination procedure. The surgery was clean and staff had access to protective equipment. We saw that checks were done to ensure decontamination was done properly. We saw that pouched instruments were labelled and dated appropriately.

We found that staff felt supported and had worked at the surgery for a while. Staff told us that the principal dentist was approachable and that they worked well as a team. We reviewed appraisal records and found that staff were up to date with their professional development.