People were given appropriate information about the service and the treatment they received. We spoke with four people who used the service who told us they understood the treatment choices available to them. One person told us, "The practice is run very effectively. The attention to detail is impressive. I feel like they have invested time, effort and money into getting it right. After the investigations, I came back to the surgery to talk through what the possibilities were for my treatment. Various different outcomes were discussed and we worked on a plan together."

Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare. People told us they were happy with the care and treatments they had received. One person said, "It was very very good. Extremely professional. The staff are all very caring; I take my hat off to them. It's about as good as it gets." Another person said, "Everything was very good."

Staff training was kept up to date so that staff could care for people safely and to an appropriate standard. We found people were protected from the risk of infection because appropriate guidance had been followed and there was an effective system in place to monitor and assess the quality of the service.