On the day of our visit we spoke with four patients who were complimentary about the practice. They felt that they were treated with respect and dignity. They told us that they were informed about the choices, alternatives and possible outcomes of their treatment. One patient said "A very good service -- very happy" and another said "Very good practice -- it always has been. He makes me feel relaxed". We were told that the staff were friendly, which we observed to be the case, and that they treated people with courtesy. We found that overall the patients felt they received an excellent service.

We noted that a comments box was present in the corridor and saw one comment which said "I continue to be impressed by the calming effect -- many thanks".

We found the practice was friendly, welcoming and informative and all four patients we interviewed felt the same.

We saw that patients were listened to in all areas of the practice, which we found to be clean and comfortable throughout. All four patients we spoke with stressed how clean and comfortable they found the practice.

We found that patients were able to give consent for treatment appropriately and the staff were well trained and caring. The practice was well led and the staff were observed to be well organised.